Legal

Payment Policy:

  + We accept payments made by Master, Visa or JCB and it's surcharged 3%  Merchant Fees.

Check-in/out Policy:

  + Check in: From 14:00/ Check out: no later than 12:00.
  + Early check-in: subject to room availability.

Late check-out policy:

  + Late check-out is subject to room availability
  + 12:00 to 17:00 check-out: 50% room rate surcharge
  + After 17:00 check-out: 100% room rate surcharge

Guarantee Policy:

  + A valid credit card and first night room charge will be deposited upon booking.
  + For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
  + Management reserves the right to cancel any reservations without notice
   if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:

  +Child under 5-year old: free of charge.
  + Child from 5-year old to under 12-year old: surcharge $8 /person/room/night ( sharing bed with parents)
  + Child from 12-year old or extra Adult: surcharge $12/person/room/night.

Cancellation/ Amendment Policy

  This policy defines how to handle cancellations:
  + If cancellation/ amendment is made 72 hours prior to your arrival date, no fee will be charged.
  + If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival,
      1st night’s room rate and tax will be charged
  + In case of no-show, 100% room rate and tax will be charged.

Complaints or Comments

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. Problems which cannot be resolved there and then should be notified in writing to Managing Director, Hanoi Finnegans hotel, 7 Dong Thai Street, Hang Buom Ward, Hoan Kiem District, Hanoi Old Quarter, Vietnam
 

General information:

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
 
  1. There is no breach of a legal duty owed to you by us or by our employees or agents.
  2. Such loss or damage is not a reasonably foreseeable result of any such breach.
  3. Any increase in loss or damage resulting from breach by you of any term of our contract.
  4. Iv. any loss is in excess of three times the fee payable in respect of your stay.
 
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them.