PURPOSE FOR INFORMATION COLLECTION
---------------------------------------------------------Finnegans Hotel is fully committed to providing you with information about the collection and use of personally identifiable information. There are some primary purposes for collecting your information as follows:
Providing services such as processing a transaction
Marketing and communications with you in relation to the products and services offered by our hotel
Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications, advertising campaigns, and/ or promotional activities.
WE MAY COLLECT FROM YOU
-----------------------------------------Making reservation
When you make a reservation or purchase an accommodation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/ departure, frequent flyer, room preference and special requests (e.g. health conditions that require special room accommodations).
Request for information
When you request additional information related to our services or properties, we will request your name and contact information such as phone number, home, work and email address.
Planning Meetings and Events
If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as phone number, home, work and email address. You may also create a profile to allow you to submit all of your group or meeting requests and receive a fast and consolidate response, including rate and availability information. Your profile will be automatically saved and accessible by using a self-selected password. Your meeting and event specifications can be saved, copied, modified or printed for future use. If you create a profile, we may request more information about your organization, such as organization name, annual budget for events, number of events you sponsor per year, date of event, number of guests and number of guest rooms required.
Contacting us by email with questions or comments
When you send us an email from our website, we may retain information such as the content, your email address, our response and the test of any follow-up question you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.
Third party websites
We do not and shall not be responsible for the collection of personal information by third party websites. Third party websites that are accessed through links on our websites have separate privacy policies. We have no responsibility or liability for the practices and policies implemented by third parties on their websites. You may contact them directly to ask questions about their privacy practices and policies.
CANCELLATIONS
------------------------Rooms Cancellation
A 72-hour cancellation notice is required prior to your arrival date to receive a refund 100% of your deposit. If you cancel your confirmed reservation within 72 hours or No Show, late cancellation including reservations made within 3 days of your arrival, you will be charged the full booking of room rate and tax.
If you wish to cancel your reservation, please call Mr. Viet (24/7): + 84 912 97 2222 or E-mail info@finneganshotel.com
Tours Cancellation
Multi-days Tours Cancellation prior to 10 days of the tour will be charged 100% all deposit money paid. Cancellation prior to 20 days of the tour will be charged 35% deposit money paid. Cancellation prior to 30 days of the tour will be refunded 100% all deposit money paid. We must add here to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions.
Day Tours
Cancellation made before 24 hours will forfeit 50% price of the Day Tour. Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour. If you wish to cancel your reservation, please call Mr. Viet (24/7): + 84 912 97 2222
POLICIES CHANGE
--------------------------In the future, this Privacy Policy may be changed by Hanoi Finnegans Hotel. The revised Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather.
CONTACT
----------------Questions, comments and requests regarding this privacy policy are welcomed.
Contact us via email: info@finneganshotel.com.
